Tuesday, February 12, 2013

11-2012 - 2013 Ford CMax Reporting Issues via Twitter



On Nov 11th, I began using Twitter to communicate my disappointment with the fuel economy discrepancy.  I posted the following (I am still fairly new to the ins and outs of using Twitter effectively):   
Disappointed with my 2013 #Ford #Cmax. Advert mpg is 47/47. Lucky to get 35mpg Counted on 42 to help offset car pmts. Many S/W bugs too.
 
On the 12th, I posted the following:  
 I guess #FordMotors doesn't monitor Twitter or they would know that their claims about the new #Ford #CMax getting 47/47/47 mpg are all LIES


On the 13th, I posted the following:  
 I wonder if #Ford will let me out of my lease & return down pmt, so maybe I can lease a #Chevy #Volt instead. I don't like false adverts.

On the14th, I posted the following which received a response from Ford Motor company rather quickly: 
 #Ford #CMax #Hybrid is a car with a lot to offer. Wish they had been honest about mpg. Claim of 47mpg is off by 25%! #classactionsuit?

You are welcome to follow me on Twitter if you would like to see some of the other public tweets I exchanged with Ford.  After a while, I had to start using Direct Messages for some of the communications so I could get a little more action from them.   

Follow me if you like - @hey_ole is the handle I use within Twitter.

 More issues and interesting exchanges will be documented in forthcoming posts.  I'm playing catch up here...
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1 comment:

  1. UnknownMarch 11, 2013 at 5:17 PM

    Open letter to Ford:

    I thought my 2013 C-MAX would be a Prius Killer? NOT! As a returning Ford buyer I feel deceived. I want to support US companies and US jobs. What was Ford thinking when they published 47/ 47/47 estimates? Based on the advertised EPA estimates, I would have been ok with low 40's but 28-33 mpg is not even in the ballpark. This is not an issue about EPA testing standards, but rather an issue about setting false customer expectations in order to promote sales. Ford's "47MPG" marketing campaign tarnished what should have been the roll out of a truly remarkable vehicle, the CMAX. Real world MPG estimates should have been promoted in the mid-30's. No one would have questioned those numbers and the CMAX would have received the accolades it deserves. How these MPG estimates made it through Ford corporate is beyond me! Maybe it was the rush to go to market?

    I have been accused of not knowing how to drive hybrid. For the record, during the last three years I have leased both a 2010 Prius and 2010 Honda Insight Hybrid, and consider myself an experienced hyper-miler. My mileage in the Prius is 50 plus, the Insight is 40 plus. The C-MAX is a well-built car, with extremely inflated EPA estimates.

    I respectfully request that this matter be investigated as soon as possible. My efforts to deal with this locally and through Ford customer service have frustrated me to no end. The constant response? "You need to learn to how to drive hybrid type of vehicle ". Is there a difference how I drive Prius Hybrid vs. the CMAX hybrid? I think we all know the answer to that. I need someone at Ford to reach out to me and assist in a proactive manner so we can put this matter to rest. I have opted not to join the class action lawsuit regarding this matter in order to explore my resolution options with Ford directly feeling this was the most honest approach to the matter. Can I expect the same from Ford in return?

    Respectfully submitted,

    Ronald Kramer
    Yankee Ford Customer
    South Portland, Maine


    PO Box 2517
    South Portland, ME 04116

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